Shipping & FAQ
Processing Time
Orders are processed within 2–5 business days. Handcrafted or custom pieces may take up to 7–10 business days. You’ll receive a tracking email as soon as your order ships.
Shipping Origin & Times
All orders ship from the United States 🇺🇸.
At this time, we only ship within the USA.
- Estimated delivery: 3–7 business days
Shipping Costs
- Flat rate: $5.90 for all orders
- Free shipping: On orders over $65 (before tax & discounts)
Packaging
Items are securely packed to ensure safe delivery. Jewelry and crystals are wrapped with care to avoid damage during transit.
Issues & Delays
If your package is delayed, lost, or arrives damaged, please contact us at hello@lunaeboho.com within 7 days of delivery. We’ll assist you as quickly as possible.
Frequently Asked Questions
Do you ship worldwide?
No. At this time, we only ship within the United States.
Where do orders ship from?
Crystals are shipped from Californi, all other products are shipped from our partners in the USA.
Can I track my order?
Yes. You’ll receive a tracking number by email once your order ships.
What if I made a mistake in my address?
Contact us within 24 hours at hello@lunaeboho.com so we can correct it before shipping.
Do you accept returns or exchanges?
We don’t accept returns unless the item arrives damaged. Please see our Refund Policy for more details.
